MSC Crociere Takes Customer Service To New Levels

Fine service is all about listening. No one understands that better than MSC Crociere. Which is why the acclaimed cruise leader has added two new pairs of ears to its highly-trained service teams.
All guests on the luxury MSC Crociere fleet are now offered the support of a dedicated Guest Relations Manager with a very special… [Continue Reading]

MSC Cruises Takes Customer Service To New Levels

FORT LAUDERDALE, FL, March 12: Fine service is all about listening. No one understands that better than MSC Cruises. That is why the acclaimed cruise leader has added two new pairs of ears to its highly-trained service teams. All guests on the luxury MSC Cruises fleet are now offered the support of a dedicated Guest… [Continue Reading]

If It’s Important To You, Get It In Writing

Some of the cruise lines are famous for telling passengers one thing one time and then something else later. Usually, the issues where there are inconsistencies are generally minor, but my advise to passengers is: If an issue is important to you, get your answer in writing from the cruise line employee… [Continue Reading]