Seattle, Sept 24 â€” Holland America Line has launched a new Shore Excursion e-Brochure online system for its guests to view and print shore excursion information for booked cruises. Now, a cruise guest can receive up-to-the minute, personalized information that is specific to the guestâ€™s cruise itinerary. This technological Web enhancement allows guests to access and update any shore excursion that applies to their cruise itinerary on a 24/7 basis.
â€œWe strive to personalize each guestâ€™s experience and to endeavor to make their interaction with us as easy and enriching as possible,â€ said Richard D. Meadows, CTC, executive vice president, marketing, sales and guest programs. â€œBy giving our guests the flexibility of printing an e-brochure with their shore excursion options that is tailored specifically to their cruise itinerary, we are able to present the exact information they needâ€”when they need it. Additionally, more and more of our guests applaud our online efforts from an environmental standpoint.â€
Besides tailoring the Shore Excursion e-Brochures to each guestâ€™s ship and sail date, the online versions offer readers the same useful information as the print versions but with two newly added and helpful features: tour pricing and excursion departure times.
How the online system works:
By visiting the Shore Excursion page on Holland Americaâ€™s Web Site, booked guests simply need to input their booking number and last name, click on the â€œView Your Personalized Shore Excursion Brochureâ€ link and a personalized e-brochure will immediately download. The Shore Excursion e-Brochure will present the guestâ€™s name and all available shore excursions for the guestâ€™s booked cruise. Guests have the option of continuing their shore excursion viewing online, printing their personalized Shore Excursion e-Brochure for review at a later date or booking their tours immediately. Additionally, guests may review their personalized Shore Excursion e-Brochure from six months to a year before their cruise departure date rather than waiting for a hard-copy version that accompanies guestsâ€™ cruise documents 30 to 60 days from their cruise departure date. In the five weeks since the Shore Excursion e-Brochure online system has gone live, 20,470 guests have downloaded an e-brochure.
â€œWith the launch of Shore Excursion e-Brochures weâ€™ve created a way that our guests can leisurely review their shore excursion options in a much timelier manner. This allows guests to book early and to help avoid possible disappointment should the tours that pique their interests potentially sell out,â€ said Meadows.
For more information on cruises and shore excursions, consult a professional travel agent, call 1-877-724-5425 or visit www.hollandamerica.com.