Costa Cruises Details Costa Concordia Guest Reimbursement

Newspapers

HOLLYWOOD, Fla. (Jan. 27, 2012) — Costa Crociere wishes to again
express its profound condolences to the families of the victims, continued
sympathy to the families of the missing and deep regret and sorrow for the
damages and hardship the Costa Concordia accident caused to all its guests.
Costa Crociere announced a compensation proposal for guests who have
returned home after the Jan. 13 tragic Costa Concordia accident. This
proposal is the result of negotiations between Costa Crociere and consumer
associations protecting guests’ interests, with the support of multiple
tourism and travel industry associations. In Italy, the company has already
reached an agreement with the National Council of Consumers and Users, a
national organization.
The families of the deceased and guests who were injured and required
medical treatment on site will be covered under a separate proposal that will
take into account their individual circumstances.
The compensation package for Costa Concordia guests who have returned
home includes:
• A lump sum of 11,000 euros (US$14,458.07 at today’s exchange rate)
per person as indemnification, covering all patrimonial and
nonpatrimonial damages, including loss of baggage and personal
effects, psychological distress and loss of enjoyment of the cruise
vacation;
• Reimbursement of the value of the cruise, including harbor taxes;
• Reimbursement of air and bus transfers included in the cruise
package;
• Full reimbursement of travel expenses to reach the port of
embarkation and return home;
• Reimbursement of any medical expenses resulting from the cruise;
• Reimbursement of expenses incurred on board during the cruise.
This compensation package is higher than the current indemnification limits
provided for in international conventions and laws currently in force. The
11,000 euro lump-sum payment is offered to all Costa Concordia
passengers, including nonpaying children, regardless of their age.
Costa also has pledged not to deduct from this sum any amount paid by any
insurance policy stipulated by guests. In addition, the company will return all
goods stored in cabin safes, where retrieval is possible.
Costa Crociere also has pledged to provide a program for psychological
assistance to any guests that request it. The company has further agreed to
offer customers the ability to cancel any upcoming cruise booked before Jan.
13, on any of its routes, without penalty through Feb. 7, 2012.
Dedicated operation units will handle claims to ensure timely resolution.
Payments will be credited by the company within seven days of receipt of
the acceptance of the proposal. Guests should e-mail careteam@us.costa.it
or call 954-266-5693 for assistance.