Carnival Destiny to Undergo Dry Dock Next Month to Fix Propulsion Problem
January 27, 2010 by Mr Papa
Filed under Cruise News
MIAMI, Jan 26: Carnival Destiny will undergo a 7-day dry dock next month to resolve a propulsion problem. The issue is only affecting the vessel’s sailing speed and all other systems are operating normally. The dry dock will take place Feb. 13-20. Carnival is cancelling two cruises that were scheduled to take place during the dry dock period – the 5-day departure of Feb. 13 and the 4-day departure of Feb. 18 (the Feb. 18 cruise will now operate as a modified 2-day cruise to Nassau Feb. 20-22). Effective with the Feb. 22, 2010 departure, the Carnival Destiny will be operating its regularly scheduled itineraries.
Guests scheduled to sail on the Feb. 13 or 18 voyages will have the option of receiving a future cruise credit or full refund of their cruise fare. A $100 shipboard credit will be provided to those guests who were scheduled on the Feb. 13 voyage, while those on the Feb. 18 departure will receive a $75 shipboard credit. The shipboard credit can be used on a future cruise departing prior to Dec. 15, 2011. For guests with independent air transportation, Carnival will reimburse up to $200 per person in the form of a shipboard credit for airline change fees when rebooking a future cruise. Travel agent commissions will be protected.
Additionally, three other cruises taking place prior to the dry dock will now operate modified itineraries. The 5-day cruise departing Jan. 30 will now visit Cozumel and Costa Maya instead of Ocho Rios and Grand Cayman. The 4-day cruise departing Feb. 4 will visit Cozumel and cancel the scheduled call in Key West; and the 5-day cruise departing Feb. 8 will now replace the scheduled call in Grand Turk with a stop at Freeport, along with visits to Nassau and Half Moon Cay. Although the itineraries for these voyages were modified because of the propulsion problem, all of the Carnival Destiny’s normal dining, activity and entertainment options will be available. Guests booked prior to Jan. 25 who sail on these three modified voyages will receive a $50 per person shipboard credit. If guests elect to cancel, they will have the option to receive a full refund or a future cruise credit equal to the amount of their cruise fare. Travel agent commission will be protected for cancellations on these cruises.
“We sincerely apologize for the impact of these changes on our guests’ vacations plans and wish to thank them for their understanding,†said Gerry Cahill, Carnival’s president and CEO.
Loading ...
I was on “The Destiny to Nowhere”, January 16,2010. We saved for two years and did not get to go to the places that we paid to go to. This was our first vacation and we were so disappointed. We were on ship for four days with thousands of people (not much fun) before we were droped off at somewhere we did not want to go. How will Carnival pay us back for our lost wages, flight cost, sitters, gas, clothes, lost of personal/sick time from work, the list goes on? Signed a very sad 56 years old.
We are so sorry to hear that your vacation did not work out as planned. Whenever I hear of such problems it makes me sad that these types of problems occur in the cruise industry.
Your case is especially disheartening because it was something you had saved and planned for for years. Mechanical problems can happen to mechanical devices like cruise ship engines. I would suggest that you contact Carnival and see if they are offering some sort of compensation to those guests who were on the Jan 16th cruise. Compensation usually takes place in the form or a discount for your next cruise, so I would not expect you to be able to recoup you subsequent losses like the sitters, and time off work. It is unfortunately one of the hazards of the cruise industry that per their contract they neither guarantee an itinerary or even the sea worthiness of the ship.
So sorry that your vacation went so poorly. I hope you are able to take another vacation soon.