NCL Sued Over Dinner Reservations System ncl起訴的晚宴預約系統
A passenger who booked a standard cabin on NCL has filed suit against the cruise line for not disclosing that booking a standard cabin made it nearly impossible for her to get a specialty dinner reservation.一名乘客誰訂的標準艙就ncl已起訴郵輪線不披露說，預訂一個標準的機艙使得幾乎是不可能的，她得到專業的晚宴保留。
According to an據一 article文章 on travel website對旅行網站 galding.com , the woman and her family claim that because dinner seating preferences were extended to passengers with higher grades of cabins, she found it nearly impossible to get a dinner reservations in the ship’s specialty restaurants. ，該名女子和她的家人聲稱，因為晚餐的座位優惠擴大到乘客與高年級的艙室，她發現，幾乎不可能得到的晚宴，保留在該船的特色餐廳。 In her complaint, she asks for a full refund of the cruise fare plus incidental expenses.在她的申訴，她要求全額退款，該郵輪的票價再加上附帶的開支。
Interestingly enough, almost all comments on that web-page are from NCL cruisers who have never had any trouble getting reservation even when they were booked in the lowest category of cabin.有趣的是，幾乎所有的評論認為，網頁是由ncl巡洋艦，誰從未有過任何麻煩保留，甚至當他們預訂在最低的一類機艙。 Similarly, on a few other cruise chat sites, past passengers are commenting that this law suit is completely ridiculous.同樣，在其他幾個郵輪聊天網站，在過去的乘客，他評論說，這部法律的訴訟，完全是荒謬的。 Those passengers found it really hard to believe that she couldn’t get dinner reservations.這些乘客發現它真的很難相信她無法獲得晚宴保留。 However, past passengers are using the term “You Snooze, You Loose,” meaning that all passengers should make their reservations for the specialty restaurants as early as possible during their cruise in order to insure that they get the reservations that they desire.然而，過去的乘客所使用的術語“你小睡，你鬆散的” ，也就是說，所有搭客都應該使它們的保留，為專業餐廳儘早在他們的郵輪在為了保證他們獲得保留，他們的願望。 Most loyal NCL cruisers seem to be very happy with the freestyle experience and have expressed that this law suit is baseless.最忠實的ncl巡洋艦，似乎很樂意與自由式的經驗，並已表示，這部法律的訴訟是毫無根據的。
On the other side of the coin, we received negative comments about NCL from a Cruise Talk reader who mistakenly thought that Cruise Talk was NCL’s own passenger feedback depository.在另一邊的金銀紀念幣，我們收到了負面評論，約ncl從一個郵輪談誰讀者誤以為郵輪會談是ncl自己的乘客的意見，托存。 He wrote us, thinking we were some how affiliated with NCL, a long letter expressing his displeasure with the freestyle system on his last cruise.他寫道，我們的思想，我們一些如何與下屬ncl ，一個長期的信中表示他的不滿與自由式系統在他最後一次巡航。 His complaint was that instead of the Freestyle system freeing up his schedule as advertised, he found himself getting up early every morning in order to wait in line to make a dinner reservation.他的投訴是不是該自由式系統騰出他的附表作為廣告，他發現自己起床，每天凌晨都在為了等待一致的，使晚宴保留。 He didn’t feel that this was the way he wanted to spend his vacation.他並不認為這是出路，他想用他的休假。
NCL has been working very hard to improve its Freestyle cruise experience, evidenced in their launch of Freestyle 2.0. ncl一直非常努力地改善其自由式郵輪的經驗，證明在其推出的自由式2.0 。 The line has has also been actively trying to attract higher end customers by offering them perks with their suites and “Garden Villa” rooms not available to standard cabin passengers.該線也一直在積極努力，以吸引高端客戶為他們提供福利，與他們的套房和“花園別墅”客房，並不適用於標準艙的乘客。 While this lawsuit seems to have very little merit, it will be interesting to see if it results in any changes to NCL’s marketing literature or dinner reservations policies.雖然這個官司似乎已經很少的好處，這將是有趣地看到，如果它的結果在任何改變ncl的營銷文學或晚餐的保留政策。
Leave a Reply離開的答复