You will need to contact Royal Caribbean directly to get their contact information for this ship. Cruise talk is an independent news, information and opinion website for cruisers and not affiliated with any cruise line.

Here is a link to Royal Caribbean’s contact page:

www.royalcaribbean.com/customersupport/contactUs.do;jsessionid=0000LrPB6fq8AAB8jXH07fasvyr:13hldcgo7?cS=NAVBAR

It does sound like your cruise was less than enjoyable. I have been lucky enough to have been on 11 cruises and never had any unpleasant experience with my accommodations, however I have heard of others having problems with cabins flooding and the like during these same cruises. Things can go wrong, but I think that it is important that the cruise line handle these issues in ways that meet their passengers needs and cause as little discomfort as possible to passengers.

As far as the insurance issue, I have had to visit the doctor on both Celebrity, Costa, and Holland America, and none of these lines took medical insurance. However, I was able to file a claim when I returned home. These bills were a few hundred dollars, nothing like your 3K bill, but I still have not heard of any lines accepting medical insurance.

This is a good reminder to our readers to be prepared to pay up front for any type of emergency, such a as a broken hip. If you have emergency medical travel insurance, you would then be reimbursed upon filling out paper work when you return home.

Royal Caribbean lost 8 people who cruise every year.

I would think that if a law enforcement officer came onboard looking for someone that they would do everything in their power to find us. As I said they KNEW our seating time for dinner the only thing they had to do was look it up but apparently they couldn’t be bothered.

Be sure that you forward your comments onto Royal Caribbean. It never hurts to notify the cruise lines when there are customer service issue. While one note from an unhappy customer may not raise an eyebrow, be sure that the cruise lines will act if they are starting to see consistent complaints from their passengers.

8 of us from work decided a year ago to save our money and take a nice cruise to Bermuda on Royal Caribbean……WRONG!!!!!!!!!! When we docked in Bermuda we spent the first day on the beaches. On the way back we were in a bus accident, thank God none of us were hurt badly, we basically just got a few cuts.

To make a very long story short………The police came onboard that night to take our statements about the accident. It was when we were at dinner when they showed up. They went to the main desk asking for us and instead of paging us or looking up what dinner seating we had they basically did nothing other than left a message on our phone telling us the police were onboard for our statements and that they would be back the next day at 10:00 A.M.

We knew that 10:00 would be too late since we wanted to take the Ferry and go over to Hamilton for some sightseeing and shopping. We asked the desk to please call the police dept. and tell them to come onboard at 9:00. The following day we find out that they NEVER called them and we ended up waiting until 11:30 when we finally said, “Forget this the ship is leaving here at 4:00 P.M. and we haven’t even seen Hamilton yet so we went back to our cabins, got ready and left the ship.

We had 1 1/2 hours to see Hamilton before we had to get back on the Ferry in order to make it back to the ship on time before it departed. As we got back on some of our names were being paged, when we answered the page we were told that the police are onboard to take our statements.

The communication between the Royal Caribbean employees to us and the police were awful. I spoke to a woman from Royal Caribbean and the bottom line was this……….The staff are NOT obligated to page or find you onboard, they do though have to leave a message on your phone in the cabin.

Now, like I said to the women on the phone, “if we had committed a crime and the police were onboard looking for us DON’T TELL ME that the staff wouldn’t have done everything in their power to find us”. Also why is it that they didn’t page us the first night that the police came but they surely paged us the next day an hour before the ship was to leave.

I am SO disappointed in Royal Caribbean and their unprofessional staff not to mention that we lost an entire day because of their lack of communication. We all saved up all year long for this trip only to have it ruined by them.

I have heard a few bad things about Royal Caribbean but I decided to go anyway (MY MISTAKE). I have been online reading not so good things about them I had only wished that I would have read all of these articles before wasting my money.

Royal Caribbean you got us this time but it will NEVER happen again, thanks for a cruise that none of us will EVER forget!!!!!!!!!!!!!!!! People before booking with them PLEASE go online and research the things that I have read about them AFTER I got home.

And also, I am not on here to get a free cruise from Royal Caribbean nor do I want a discount because using them again will never happen and I told the representative this on the phone.

Have you ever tried Celebrity, we have saild both the C-Classs and the M-Class and both of these ships have pools with stairs leading in,as well as thasalo therapy pools that have steps leading in and out.

I love that you have found my site, but you might want to post your question over at some of the other sites that I am a member at… either

www.cruisecritic.com

or the very friendly

www.cruiselinefans.com

both of these sites have member who have sailed on just about every ship and line imaginable and they could tell you definitively which ships have stairs into the pool.